Gopher Wireless - Your T-Mobile Authorized Dealer in Central Minnesota

Your T-Mobile Authorized Dealer for Minnesota

Voice Mail Support

Message playback menu ›
The basics ›
How do I set up my VoiceMail account? ›
How do I access VoiceMail messages from my old T-Mobile VoiceMail system? ›
How do I play my messages? ›
How do I save my messages? ›
How do I delete my messages? ›
How do I change my greeting? ›
How am I notified of a new VoiceMail message? ›
Access ›
How do I access VoiceMail from my T-Mobile phone? ›
How do I access VoiceMail from a landline or another phone? ›
How do I call my VoiceMail while roaming? ›
Security and password ›
How do I enable password security? ›
How do I change my password? ›
Why do I always have to enter my password when blocking Caller ID? ›
FAQs ›
Helpful hints ›

For a graphical overview, go to VoiceMail Shortcuts.
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Message playback menu

This shows your available options while listening to your message.

How do I set up my VoiceMail account?

To set up your VoiceMail account, perform the following steps:

NOTE: You are required to complete all three steps to access your new voice mailbox.

1. From your handset, press and hold the 1 key or dial 123.

2. If prompted for a password the first time you access your new VoiceMail account,
enter the last four digits of your mobile number.

3. When prompted, create your new password, greeting, and name. After you have
completed all three of these steps you will have full access to your new VoiceMail
account.

NOTE: Your new password can be any 4 to 7 digit code.

How do I play my messages?

To hear your messages, at main screen, press the 1 key.

How do I save my messages?

To save your messages, after the message has played or at any time during the
message playback, press the 9 key.

How do I delete my messages?

To delete your messages, after the message has played or at any time during the
message playback, press the 7 key.

How do I change my greeting?

To change your greeting, from the VoiceMail main menu, press the 3 key, and then
follow the voice prompts.

How am I notified of a new VoiceMail message?

1. When a message is first received, text appears on the phone screen.

2. After the text is cleared, a VoiceMail waiting icon appears, indicating that new
VoiceMail messages have not been heard.

3. Once all your VoiceMail messages have been heard, the VoiceMail waiting icon
will be automatically removed.

How do I access VoiceMail from my T-Mobile phone?

To access VoiceMail from your T-Mobile phone, perform one of the following steps:

1. Press and hold the 1 key.
or
2. Dial 123.

NOTE: Applicable airtime, toll, roaming, and other charges may apply.

How do I access VoiceMail from a landline or another phone?

To access VoiceMail from a landline or another phone, perform the following steps:

1. Dial your mobile number, and then press the Star (*) key to interrupt your greeting.

2. At the prompt, enter your password.

NOTE: Airtime, toll, roaming, and other charges do NOT apply when accessing your T-
Mobile VoiceMail from a landline.

How do I enable password security?

T-Mobile recommends enabling password security because T-Mobile cares about
your privacy and wants you to be aware that your voice mailbox has a password
security option that you can turn on or off.

Because many customers have asked for the security feature to be turned off--which
allows speedy access to your VoiceMail messages--your mailbox is automatically set
up to not ask you for your password.

NOTE: T-Mobile recommends that you turn on your VoiceMail password for added
security, but the choice is yours.

To enable password security, perform the following steps:
1. Call your mailbox from your mobile phone by pressing and holding the 1 key or by
dialing 123.

2. From the main menu, press the 5 key to visit the password security menu, and then
press the 2 key to enable password security.

How do I change my password?

To change your password, perform the following steps:
1. Call your mailbox from your mobile phone by pressing and holding the 1 key or by
dialing 123.

2. At main screen, press the 5 key to visit the password security menu, and then
press the 1 key and follow the voice prompts.

NOTE: Make note of your password, or enter a password that is easy for you to
remember but hard for others to guess.

Why do I always have to enter my password when blocking Caller ID?

When blocking your number from being displayed on Caller ID, the VoiceMail system
will prompt you to enter your password every time you access the voice mailbox from
your handset. If you do not want to enter a password when accessing your VoiceMail,
you must not block the Caller ID.

Why does someone not get my VoiceMail when calling my wireless phone?

This usually means that your VoiceMail is not forwarding to your phone properly.
Please contact Customer Care at 1-800-937-8997 or 611 for free from your phone so
they can assist in correcting the problem.

What will I be charged when I access my VoiceMail?

You will not be charged unless you go over your included minutes in your Rate Plan.
The per minute charge is the same as your Rate Plan per-minute charge.

Helpful hints

Choose a password that is easy for you to remember and hard for others to guess.

When setting up your voice mailbox, it is recommended that you record a personal
greeting for your callers. Callers will be more likely to leave you a message if they hear
your greeting. You can change your greeting as frequently as you wish.

While listening to a message: